Refund Policy

Last Updated: October 5, 2023

1. Returns and Refunds

Thank you for shopping at We hope you are delighted with your purchase. However, if you are not entirely satisfied with your order, we are here to help.

2. Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Items that cannot be returned include personalized or custom-made products, perishable goods, and downloadable software or digital products.

3. Initiating a Return

  • To initiate a return, please contact our customer support team  within 30 days of receiving your order.

  • Please provide your order number and a detailed explanation of the reason for the return. Our customer support team will guide you through the return process.

4. Refund Process

  • Once your return is received and inspected, we will notify you via email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.

5. Shipping Costs

  • Shipping costs for returning an item are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

  • If your return is approved due to a defect or error, we will provide a prepaid shipping label or arrange for the item to be picked up at our expense.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

 Address: Santa Marta, Guaranta do Norte - State of Mato Grosso, 78520-000, Brazil

8. Changes to this Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Thank you for shopping with us, and we appreciate your trust in